Terms & Conditions
Etienne welcomes its customers to its website, we hope they enjoy the experience, and it is important to us that the customer is happy with their purchase. Please find below our terms and conditions of sale which our customers are consenting by virtue of their accessing and use of the Etienne website.
Etienne accepts payment by credit card or PayPal, using the secure services of PayPal. All prices listed are in Australian dollars, and are inclusive of 10% GST.
When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.
Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Australia Post, registered post only, TNT Express or other movers depending on the nature and size of the item/s. A signature is required at the point of delivery for all parcels sent via registered post. Please note that orders placed after 11am Australian Eastern Standard Time will be processed on the following business day.
If you have not received your order within 7 business days of its dispatch from etienne, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
Returns and exchange
If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
In the situation where the item you receive is faulty or not what you ordered, you may apply for a refund or exchange. Provided Etienne is satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you etienne will pay the shipping costs for returning the faulty or incorrect item to etienne and for dispatching the replacement item to you.
In the case of refunds, please allow 3-5 business days for the refund to be processed.
When sending returned items to Etienne we advise you use registered post because Etienne does not take responsibility for the loss of items being returned and this may result in us being unable to process your application for refund or exchange. In considering any application for refund or exchange Etienne reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to etienne for exchange must be intact and in saleable condition.
Etienne attempts at all times to maintain the website by keeping information accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
Etienne does not provide warranties of any kind on any of its products or on any information provided on the Etienne website. Through our descriptions and stock images we endeavour to ensure that our customers are aware of any flaws and imperfections in the items they may wish to purchase, as they may of vintage in nature or hand crafted from recyclable materials. If you have any queries in relation to a specific piece listed for sale online, please contact us for further information at firstname.lastname@example.org or by phone at +618 82728220.
Neither Etienne, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Etienne reserves the right to update the terms and conditions set out herein without notice.